Facebook Twitter LinkedIn Instagram
Customer Support

At DHFL General Insurance, we want your relationship with insurance to soar beyond what you’ve experienced yet. To understand, appreciate and enjoy insurance — we’re here for you.

You can connect with us on the following channels

a) Call us on our Toll Free 1800-123-0004 (From 8 am to 8 pm) for any queries that you may have!

b) Email your queries to mycare@dhflinsurance.com

c) For Senior Citizens, we have a special cell and our Senior Citizen customers can email us at seniorcare@dhflinsurance.com for priority resolution

d) Please walk in to any of our branches or partner locations

e) You can also dispatch your letters to us at:

DHFL General Insurance Limited
DHFL House
2nd Floor, 19, Sahar Road, (Off Western Express Highway)
Ville Parle (East), Mumbai
Maharashtra - 400099

We request you to please mention your complete details: Full Name, Policy Number and Contact Details in all your communications, to enable our customer experience expert to connect with you and provide you with quickest possible solution.

We’ll make sure to acknowledge your service request within 3 working days and try and resolve it to your satisfaction within 15 working days. That’s a promise!


Escalation Matrix

Level 1

While we attempt to give you best-in-class and prompt resolution for any concerns, sometimes it may not be perfect. If you felt that you weren’t offered a perfect resolution, please feel free to share your feedback with our Manager Customer Experience team at Manager.CustomerExperience@dhflinsurance.com

Level 2

If you still are not happy about the resolution provided then you may please write to our Grievance Redressal Officer and Head Customer Experience at Head.CustomerExperience@dhflinsurance.com

If your concern remains unresolved after having followed the above procedure then you may please approach the Insurance Ombudsman for Redressal. To know who your Insurance Ombudsman is, simply refer to the Ombudsman list.

Let's Connect

We Cherish all Interactions

Facebook
Twitter
Google Plus
Stories for You

Daily Dose of Life Moments

Subscribe for Stories

Get the Daily Dose in Your Inbox

Insurance is the subject matter of solicitation
2018 DHFL General Insurance Limited. All Copy Rights Reserved
A wholly owned subsidiary of Wadhawan Global Capital Private Limited (WGC)
IRDAI Registration No: 155
CIN: U66000MH2016PLC283275
Trade Logo displayed above belongs to Dewan Housing Finance Corporation Limited with modification and used by DHFL General Insurance Limited under license.

© 2018 DHFL General Insurance Limited.
All Copy Rights Reserved
A wholly owned subsidiary of Wadhawan Global Capital Private Limited (WGC)
IRDAI Registration No: 155
CIN: U66000MH2016PLC283275
Trade Logo displayed above belongs to Dewan Housing Finance Corporation Limited with modification and used by DHFL General Insurance Limited under license.

Toll Free No: 1800 123 0004 | mycare@dhflinsurance.com

BEWARE OF SPURIOUS PHONE CALLS AND FICTITIOUS/FRAUDULENT OFFERS IRDAI clarifies to public that -
• IRDAI or its officials do not involve in activities like sale of any kind of insurance or financial products nor invest premiums.
• IRDAI does not announce any bonus. Public receiving such phone calls are requested to lodge a police complaint along with details of phone call, number.
To visit the IRDAI website, please follow: https://www.irdai.gov.in/

CUSTOMER SUPPORT

FAQ's

HOSPITAL LIST

CAREERS

PRIVACY POLICY