At DHFL General Insurance, we want your relationship with insurance to soar beyond what you’ve experienced yet. To understand, appreciate and enjoy insurance — we’re here for you.
You can connect with us on the following channels
a) Call us on our Toll Free 1800-123-0004 (From 8 am to 8 pm) for any queries that you may have!
b) Email your queries to firstname.lastname@example.org
c) For Senior Citizens, we have a special cell and our Senior Citizen customers can email us at email@example.com for priority resolution
d) Please walk in to any of our branches or partner locations
e) You can also dispatch your letters to us at:
DHFL General Insurance Limited
2nd Floor, 19, Sahar Road, (Off Western Express Highway)
Ville Parle (East), Mumbai
Maharashtra - 400099
We request you to please mention your complete details: Full Name, Policy Number and Contact Details in all your communications, to enable our customer experience expert to connect with you and provide you with quickest possible solution.
We’ll make sure to acknowledge your service request within 3 working days and try and resolve it to your satisfaction within 15 working days. That’s a promise!
While we attempt to give you best-in-class and prompt resolution for any concerns, sometimes it may not be perfect. If you felt that you weren’t offered a perfect resolution, please feel free to share your feedback with our Manager Customer Experience team at Manager.CustomerExperience@dhflinsurance.com
If you still are not happy about the resolution provided then you may please write to our
Grievance Redressal Officer and Head Customer Experience at Head.CustomerExperience@dhflinsurance.com
If your concern remains unresolved after having followed the above procedure then you may please approach the Insurance Ombudsman for Redressal. To know who your Insurance Ombudsman is, simply refer to the Ombudsman list.