Privacy Policy

This explains our views and practices concerning Privacy and how they may pertain to you as a user of our website

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Privacy Policy

This Privacy Policy applies to DHFL General Insurance Limited, the current and former visitors to its website and to its online customers. 

DHFL General Insurance Limited recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information, we may collect on www.dhflinsurance.com and other offline sources. 

By visiting and/or using our website, you agree to this Privacy Policy. To aid us in protecting your privacy, you should maintain secrecy of your login ID and password, if any, provided to you in connection with your account with www.dhflinsurance.com 

The website www.dhflinsurance.com is designed, developed, hosted by and is a property of DHFL General Insurance Limited (hereinafter known as DHFL GI), CIN: U66000MH2016PLC283275 company incorporated and registered under the Companies Act, 2013 having its registered office at 2nd Floor, DHFL House, 19 Sahar Road, Off Western Express Highway, Vile Parle (East), Mumbai 400099, Maharashtra (India). 

Information we may collect 

when you request information from DHFL GI’s website, complete an online form, use online tools and calculators, conduct transactions online, apply online for products, apply for a job online, subscribe to online services or otherwise: 

1. Contact information 

We might collect your name, email address, mobile number, phone number, address and internet protocol (IP) address

2. Payment and billing information

We might collect your billing name, billing address and payment method when you buy an insurance policy from us. We will NEVER collect your financial information such as credit card number or credit card expiry date or other details pertaining to your credit card or the internet banking service of your bank on our website. Credit card information will be obtained and processed by our online payment partners. 

3. Information you post

We may collect information you post in a public space on our website or on a third-party social media site belonging to DHFL GI.

4. Demographic information

We may collect demographic information about you, events you like, events you intend to participate in, policies you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also. 

5. Other information

If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. 

We may collect information in diverse ways

We may collect information directly from you. We may collect information directly from you when you register for an event or when you intend to buy an insurance policy from us. We also collect information if you post a comment on our websites or ask us a question through phone or email. 

We may collect information from you passively. We might use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website. This privacy statement covers the use of the same by DHFL GI only. 

We get information about you/ third parties from third parties/ you. For example, if you use an integrated social media feature on our websites, the third-party social media site will give us certain information about you. This could include your name and email address or if you choose to use our referral service to tell your friend(s) about our site, we will ask you for your friend’s name and email address. Your friend will automatically be sent a one-time email inviting him or her to visit the website. 

Use of your personal information 

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes. 

We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest. 

We use information to improve our products and services. We might use your information to customise your visit to the website. This could include displaying appropriate content based upon our judgment and discretion. 

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties. 

We use information for security purposes. We may use information to protect our company, our customers, or our websites. 

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy an insurance policy from us we’ll enrol you in our newsletter. 

We use information to send you transactional communications. We might send you emails or SMS about your account or a policy purchase. We might use information as otherwise permitted by law. 

Sharing of information with third-parties 

We will share information with third parties who perform services on our behalf. We reserve the right to exchange, share or provide the information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located within or outside of India. 

We will share information with the event organizers. We reserve the right to exchange, share or provide your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies. 

We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies. 

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud. 

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction. 

We may share your information for reasons not described in this policy. We will tell you before we do this.

Email Opt-Out 

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email unsubscribe@dhflinsurance.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases. We obtain your permission to post testimonials which may include your personal information prior to posting on this website. If you would like your testimonial removed, please contact us at: unsubscribe@dhflinsurance.com 

Third party sites

The website may contain links to other sites and/or portals on the internet. If you click on one of the links to third party websites, you may be taken to websites we do not control which may also collect personally identifiable information about you. This policy does not apply to the content or the privacy practices neither does it cover the information and disclosure practices of those websites. Read the privacy policy/ statements of other websites carefully. We are not responsible for these third-party sites.

Grievance Officer 

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below

Mr. Madhavan Sadagopan

2nd Floor, DHFL House, 19 Sahar Road, Maharashtra, India.
Off Western Express Highway,
Vile Parle (East), Mumbai 400099,
Maharashtra

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If you have any questions about this Policy or other privacy concerns, you can also email us at connect@dhflinsurance.com

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© 2018 DHFL General Insurance Limited
A wholly owned subsidiary of Wadhawan Global Capital Limited (WGC).
IRDAI Registration No: 155 | CIN: U66000MH2016PLC283275

Registered & Corporate Office: DHFL General Insurance, 2nd Floor, DHFL House, 19 Sahar Road, Off Western Express Highway, Vile Parle (East), Mumbai – 400099

To visit the IRDAI website, please follow: https://www.irdai.gov.in/

Toll Free No: 1800 123 0004

Write to Us: mycare@dhflinsurance.com

Trade Logo displayed on the left belongs to Dewan Housing Finance Corporation Limited with modification and used by DHFL General Insurance Limited under license.
Coco (By DHFL General Insurance) is the Trademark used by DHFL General Insurance for it's digital platform.
Trade Logo displayed above belongs to Dewan Housing Finance Corporation Limited with modification and used by DHFL General Insurance Limited under license.
Coco (By DHFL General Insurance) is the Trademark used by DHFL General Insurance for it's digital platform.