Claims ! No Problems

When with DHFL General Insurance, an easy to buy policy always comes with an easy to claim Process

KNOW HOW

Need To File A Claim?

Claims with DHFL GI are incredibly smooth and customer-friendly. It was easy to buy our policy, it should be easier to file a claim!

To register a claim for Motor Third Party Liability, Group Health Indemnity, Group Critical Illness, and / or Group Personal Accident, you can follow the processes as below: 

 

Motor Third Party Liability

Fill up the below form to register a claim for Motor Third Party Liability policy

Or Please call our call centre at 1800 123 0004 or email us at mycare@dhflinsurance.com with the following information:

  • Policy Number 
  • Vehicle Number
  • Date & Place of Occurrence of Accident
  • Details of Accident 
 

Claim Intimation Form – Motor Third Party Liability

What's Your Policy Number ?
Tell us Your Name
Where can we write to You ?
Which phone number should we call you ?
When did it happen ?
Where did it happen ?
How did it happen ?
What is the Damage ?
Details of Damage
Please confirm that you are not a Robot
The Policy Number your have provided is not a valid one

Group Critical Illness or Personal Accident

Please call our call centre at 1800 123 0004 or email us at mycare@dhflinsurance.com with the following information:

  • Policy Number 
  • Name of the insured
  • Date & Place of Occurrence of Critical Illness/Accident
  • Details of Critical Illness/Accident 

Group Health Indemnity

Please connect with your TPA for all claim related information. 

To know your TPA, please refer to the back side of your Health Card.

Empanelled TPAs

For Eastern & Northern States

Bihar, Jharkhand, Odisha, West Bengal, Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim, Chhattisgarh, Tripura, Delhi, Haryana, Jammu & Kashmir, Uttar Pradesh, Himachal Pradesh, Punjab, Chandigarh, Uttarakhand, Rajasthan

Raksha Health Insurance TPA Private Limited

Email: 

dhfl.insurance@rakshatpa.com

Toll Free Number: 

1800 180 1555

 

For Southern States

Karanataka, Andhra Pradesh, Tamil Nadu, Telengana, Kerala, Andaman & Nicobar Islands, Lakshwadeep, Puducherry

Family Health Plan Insurance TPA Private Limited

Email: 

dhfl.insurance@fhpl.net

Toll Free Number:

1800 599 2488

 

For Western States

Maharashtra, Goa, Gujarat, Dadra & Nagar Haveli, Daman & Diu, and Madhya Pradesh

Paramount Health Services and Insurance TPA Private Limited

Email: 

dhfl.insurance@paramounttpa.com

Toll Free Number:

1800 2256 01

 

Standard Fire & Special Perils Policy

Step 1: Claim Registration

Notify or submit a claim by following way;

• Making a call on Toll Free No. 1800 123 0004 OR
• By sending an E Mail to mycare@dhflinsurance.com

Step 2: Documentation

Below is general list of documents. Depending upon the nature & circumstances of the loss, additional documents may be called.

  1. Duly completed claim form signed by insured.
  2. First Information Report (FIR) & Final Police Report; if filed
  3. Fire Brigade Report; if filed
  4. Photographs if taken by insured
  5. Detailed inventory of loss with amount / Repair estimate
  6. Original Repair & Replacement Bills
  7. Policy copy
  8. KYC documents (Address Proof as per policy & ID proof) if claim amount exceeds Rs. 1 lakh.
  9. Any other document that supports the occurrence of the event

Step 3: Survey and Claim Settlement

  1. After receipt of claim notification, claim handler will contact you within 4 hours and appoint surveyor immediately to assess the loss.
  2. Surveyor will visit the place of loss within 1 working day but not later than 2 working day. Surveyor will assess the loss and collect all necessary documents from you.
  3. After completion of repairs, submit original repair invoice & payment receipt to us or to the surveyor.
  4. Our liability under claim will be released to you / financer within 7 working days after receipt of all claim document. 

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© 2018 DHFL General Insurance Limited
A wholly owned subsidiary of Wadhawan Global Capital Limited (WGC).
IRDAI Registration No: 155 | CIN: U66000MH2016PLC283275

Registered & Corporate Office: DHFL General Insurance, 2nd Floor, DHFL House, 19 Sahar Road, Off Western Express Highway, Vile Parle (East), Mumbai – 400099

To visit the IRDAI website, please follow: https://www.irdai.gov.in/

Toll Free No: 1800 123 0004

Write to Us: mycare@dhflinsurance.com

Trade Logo displayed on the left belongs to Dewan Housing Finance Corporation Limited with modification and used by DHFL General Insurance Limited under license.
Coco (By DHFL General Insurance) is the Trademark used by DHFL General Insurance for it's digital platform.
Trade Logo displayed above belongs to Dewan Housing Finance Corporation Limited with modification and used by DHFL General Insurance Limited under license.
Coco (By DHFL General Insurance) is the Trademark used by DHFL General Insurance for it's digital platform.