Claims ! No Problems

When with DHFL General Insurance, an easy to buy policy always comes with an easy to claim Process

KNOW HOW
Need To File A Claim

Need To File A Claim?

Claims with DHFL GI are incredibly smooth and customer-friendly. It was easy to buy our policy, it should be easier to file a claim!

To register a claim you can follow the processes as below:

Motor Claims

Please call our call centre at 1800 123 0004 or email us at mycare@dhflinsurance.com with the following information:

  • Policy Number
  • Vehicle Number
  • Date & Place of Occurrence of Accident
  • Details of Accident

Download Motor Claim Form


Group Critical Illness or Personal Accident

Please call our call centre at 1800 123 0004 or email us at mycare@dhflinsurance.com with the following information:

  • Policy Number
  • Name of the insured
  • Date & Place of Occurrence of Critical Illness/Accident
  • Details of Critical Illness/Accident


Download Health Indemnity and Critical Illness – Reimbursement Claim Form

Download Group Personal Accident Claim Form


Group Health Indemnity

Please connect with your TPA for all claim related information.

To know your TPA, please refer to the back side of your Health Card.


Download Health Indemnity – Cashless Request Claim Form


Empanelled TPAs

For Eastern & Northern States

Bihar, Jharkhand, Odisha, West Bengal, Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim, Chhattisgarh, Tripura, Delhi, Haryana, Jammu & Kashmir, Uttar Pradesh, Himachal Pradesh, Punjab, Chandigarh, Uttarakhand, Rajasthan

Raksha Health Insurance TPA Private Limited


Email: dhfl.insurance@rakshatpa.com

Toll Free Number: 1800 180 1555

Website: www.rakshatpa.com

For Southern States

Karanataka, Andhra Pradesh, Tamil Nadu, Telengana, Kerala, Andaman & Nicobar Islands, Lakshwadeep, Puducherry

Family Health Plan Insurance TPA Limited


Email: dhfl.insurance@fhpl.net

Toll Free Number: 1800 599 2488

Website: www.fhpl.net

For Western States

Maharashtra, Goa, Gujarat, Dadra & Nagar Haveli, Daman & Diu, and Madhya Pradesh

Paramount Health Services and Insurance TPA Private Limited


Email: dhfl.insurance@paramounttpa.com

Toll Free Number: 1800 2256 01

Website: https://www.paramounttpa.com/

Other Information

Download information on:-

  1. Day Care Procedures List: Download
  2. Non Payable List for Health Indemnity: Download

Standard Fire & Special Perils Policy

Step 1: Claim Registration

Notify or submit a claim by following way;

Step 2: Documentation

Below is general list of documents. Depending upon the nature & circumstances of the loss, additional documents may be called.

  1. Duly completed claim form signed by insured.
  2. First Information Report (FIR) & Final Police Report; if filed
  3. Fire Brigade Report; if filed
  4. Photographs if taken by insured
  5. Detailed inventory of loss with amount / Repair estimate
  6. Original Repair & Replacement Bills
  7. Policy copy
  8. KYC documents (Address Proof as per policy & ID proof) if claim amount exceeds Rs. 1 lakh.
  9. Any other document that supports the occurrence of the event

Step 3: Survey and Claim Settlement

  1. After receipt of claim notification, claim handler will contact you within 4 hours and appoint surveyor immediately to assess the loss.
  2. Surveyor will visit the place of loss within 1 working day but not later than 2 working day. Surveyor will assess the loss and collect all necessary documents from you.
  3. After completion of repairs, submit original repair invoice & payment receipt to us or to the surveyor.
  4. Our liability under claim will be released to you / financier within 7 working days after receipt of all claim document.


Download Standard Fire & Special Perils Claim Form



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© 2018 DHFL General Insurance Limited
2nd Floor, DHFL House, 19, Sahar Road, Off Western Express Highway, Vile Parle (East), Mumbai 400 099
A wholly owned subsidiary of Wadhawan Global Capital Limited (WGC).
IRDAI Registration No: 155 | CIN: U66000MH2016PLC283275

For more details on risk factors, terms & conditions please read sales brochure carefully before concluding a sale


To visit the IRDAI website, please follow: https://www.irdai.gov.in/

Toll Free No: 1800 123 0004

Write to Us: mycare@dhflinsurance.com

Trade Logo displayed on the left belongs to Dewan Housing Finance Corporation Limited and used by DHFL General Insurance Limited with modification under license.
Coco (By DHFL General Insurance) is the Trademark used by DHFL General Insurance for its digital platform.
Trade Logo displayed above belongs to Dewan Housing Finance Corporation Limited and used by DHFL General Insurance Limited with modification under license.
Coco (By DHFL General Insurance) is the Trademark used by DHFL General Insurance for its digital platform.