At DHFL GI, we love to talk to you! Whether it’s about your claims, policy, or just the weather! You can use email or phone to start the conversation!
Talk to us on our Toll Free 1800 123 0004 (From 8 am to 8 pm) for any queries that you may have!
Email your queries to email@example.com
For Senior Citizens, we have a special cell and our Senior Citizen customers can email us at firstname.lastname@example.org for priority resolution
Walk in to any of our branches or partner locations for any assistance
You can also write a letter to us at:
2nd Floor, DHFL House, 19, Sahar Road, Off Western Express Highway,
Ville Parle (East), Mumbai
Maharashtra – 400099
We request you to please mention your complete details: Full Name, Policy Number and Contact Details in all your communications, to enable our customer experience expert to connect with you and provide you with quickest possible solution.
We’ll make sure to acknowledge your service request within 3 working days and resolve it to your satisfaction within 15 working days. That’s a promise!
While we attempt to give you best-in-class and prompt resolution for any concerns, sometimes it may not be perfect. If you felt that you weren’t offered a perfect resolution, please feel free to share your feedback with our Manager Customer Experience team.
To write a mail to the Manager – Customer Experience Team Click Here
If you still are not happy about the resolution provided then you may please write to our Grievance Redressal Officer and Head Customer Experience.
To write a mail to our Grievance Redressal Officer Click Here
Or Contact our Grievance Redressal Officer in the below address
2nd Floor, DHFL House, 19 Sahar Road,
Off Western Express Highway,
Vile Parle (East), Mumbai 400099,
If you have any questions or other privacy concerns, you can also email us at email@example.com
If your concern remains unresolved after having followed the above procedure, then you may please approach the office of Insurance Ombudsman for Redressal of your concern. To know the jurisdiction of your Insurance Ombudsman, please refer to the list of Insurance Ombudsman - Ombudsman list.
Service Parameters & Turnaround Times details - Download
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