Customer Experience

A relationship with insurance to soar beyond what you’ve experienced yet. To understand, appreciate and enjoy insurance, We are here for you

KNOW HOW
Customer Experience

We Love to Talk

At DHFL GI, we love to talk to you! Whether it’s about your claims, policy, or just the weather! You can use email or phone to start the conversation!

Connect with us on the following channels

Talk to Us

Talk to us on our Toll Free 1800 123 0004 (From 8 am to 8 pm) for any queries that you may have!

Write an Email

Email your queries to mycare@dhflinsurance.com

For Senior Citizens, we have a special cell and our Senior Citizen customers can email us at seniorcare@dhflinsurance.com for priority resolution

Visit a Branch

Walk in to any of our branches or partner locations for any assistance

Write a Letter

You can also write a letter to us at:

DHFL General Insurance Limited

2nd Floor, DHFL House, 19, Sahar Road, Off Western Express Highway,
Ville Parle (East), Mumbai
Maharashtra – 400099

We request you to please mention your complete details: Full Name, Policy Number and Contact Details in all your communications, to enable our customer experience expert to connect with you and provide you with quickest possible solution.

We’ll make sure to acknowledge your service request within 3 working days and resolve it to your satisfaction within 15 working days. That’s a promise!

Escalation Matrix

Level 1

While we attempt to give you best-in-class and prompt resolution for any concerns, sometimes it may not be perfect. If you felt that you weren’t offered a perfect resolution, please feel free to share your feedback with our Manager Customer Experience team.

To write a mail to the Manager – Customer Experience Team Click Here

Level 2

If you still are not happy about the resolution provided then you may please write to our Grievance Redressal Officer and Head Customer Experience.

To write a mail to our Grievance Redressal Officer Click Here

Or Contact our Grievance Redressal Officer in the below address

Mr. Madhavan Sadagopan

2nd Floor, DHFL House, 19 Sahar Road,
Off Western Express Highway,
Vile Parle (East), Mumbai 400099,
Maharashtra

If you have any questions or other privacy concerns, you can also email us at connect@dhflinsurance.com

If your concern remains unresolved after having followed the above procedure, then you may please approach the office of Insurance Ombudsman for Redressal of your concern. To know the jurisdiction of your Insurance Ombudsman, please refer to the list of Insurance Ombudsman - Ombudsman list.

Service Parameters & Turnaround Times

Service Parameters & Turnaround Times details - Download


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© 2018 DHFL General Insurance Limited
Registered & Corporate Office
2nd Floor, DHFL House, 19, Sahar Road, Off Western Express Highway, Vile Parle (East), Mumbai 400 099
A wholly owned subsidiary of Wadhawan Global Capital Limited (WGC).
IRDAI Registration No: 155 | CIN: U66000MH2016PLC283275

For more details on risk factors, terms & conditions please read sales brochure carefully before concluding a sale


To visit the IRDAI website, please follow: https://www.irdai.gov.in/

Toll Free No: 1800 123 0004

Write to Us: mycare@dhflinsurance.com

Trade Logo displayed on the left belongs to Dewan Housing Finance Corporation Limited and used by DHFL General Insurance Limited with modification under license.
Coco (By DHFL General Insurance) is the Trademark used by DHFL General Insurance for it's digital platform.
Trade Logo displayed above belongs to Dewan Housing Finance Corporation Limited and used by DHFL General Insurance Limited with modification under license.
Coco (By DHFL General Insurance) is the Trademark used by DHFL General Insurance for it's digital platform.