Customer Experience

A relationship with insurance to soar beyond what you’ve experienced yet. To understand, appreciate and enjoy insurance - We are here for you

KNOW HOW

We Love to Talk

At DHFL GI, we love to talk to you! Whether it’s about your claims, policy, or just the weather! You can use email, phone, or our ChatBot to start the conversation!

Connect with us on the following channels

  •    Talk to Us

Talk to us on our Toll Free 1800 123 0004 (From 8 am to 8 pm) for any queries that you may have!

  •    Write an Email

Email your queries to mycare@dhflinsurance.com

For Senior Citizens, we have a special cell and our Senior Citizen customers can email us at seniorcare@dhflinsurance.com for priority resolution

  •    Visit a Branch

Walk in to any of our branches or partner locations for any assistance

  •    Write a Letter

You can also write and dispatch a letter to us at:

DHFL General Insurance Limited

DHFL House
2nd Floor, 19, Sahar Road, (Off Western Express Highway),
Ville Parle (East), Mumbai
Maharashtra – 400099 

We request you to please mention your complete details: Full Name, Policy Number and Contact Details in all your communications, to enable our customer experience expert to connect with you and provide you with quickest possible solution. 

We’ll make sure to acknowledge your service request within 3 working days and try and resolve it to your satisfaction within 15 working days. That’s a promise! 

Escalation Matrix

Level 1

While we attempt to give you best-in-class and prompt resolution for any concerns, sometimes it may not be perfect. If you felt that you weren’t offered a perfect resolution, please feel free to share your feedback with our Manager Customer Experience team.

To write a mail to the Manager – Customer Experience Team Click Here

Level 2

If you still are not happy about the resolution provided then you may please write to our Grievance Redressal Officer and Head Customer Experience.

To write a mail to our Grievance Redressal Officer Click Here


If your concern remains unresolved after having followed the above procedure then you may please approach the Insurance Ombudsman for Redressal. To know who your Insurance Ombudsman is, simply refer to the Ombudsman list.

Unclaimed Amount of Policyholders

Company has started operations in November 2017 and there is no unclaimed amount of Policyholders with ageing beyond six months from its due date or settlement date, whichever is earlier, lying with the company.

Service Parameters & Turnaround Times

Car Maintenance Checklist

A Small Gift for You

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© 2018 DHFL General Insurance Limited
A wholly owned subsidiary of Wadhawan Global Capital Limited (WGC).
IRDAI Registration No: 155 | CIN: U66000MH2016PLC283275

Registered & Corporate Office: DHFL General Insurance, 2nd Floor, DHFL House, 19 Sahar Road, Off Western Express Highway, Vile Parle (East), Mumbai – 400099

To visit the IRDAI website, please follow: https://www.irdai.gov.in/

Toll Free No: 1800 123 0004

Write to Us: mycare@dhflinsurance.com

Trade Logo displayed on the left belongs to Dewan Housing Finance Corporation Limited with modification and used by DHFL General Insurance Limited under license.
Coco (By DHFL General Insurance) is the Trademark used by DHFL General Insurance for it's digital platform.
Trade Logo displayed above belongs to Dewan Housing Finance Corporation Limited with modification and used by DHFL General Insurance Limited under license.
Coco (By DHFL General Insurance) is the Trademark used by DHFL General Insurance for it's digital platform.