At DHFL GI, we love to talk to you! Whether it’s about your claims, policy, or just the weather! You can use email, phone, or our ChatBot to start the conversation!
Walk in to any of our branches or partner locations for any assistance
You can also write and dispatch a letter to us at:
DHFL General Insurance Limited
2nd Floor, 19, Sahar Road, (Off Western Express Highway),
Ville Parle (East), Mumbai
Maharashtra – 400099
We request you to please mention your complete details: Full Name, Policy Number and Contact Details in all your communications, to enable our customer experience expert to connect with you and provide you with quickest possible solution.
We’ll make sure to acknowledge your service request within 3 working days and try and resolve it to your satisfaction within 15 working days. That’s a promise!
While we attempt to give you best-in-class and prompt resolution for any concerns, sometimes it may not be perfect. If you felt that you weren’t offered a perfect resolution, please feel free to share your feedback with our Manager Customer Experience team.
To write a mail to the Manager – Customer Experience Team Click Here
If you still are not happy about the resolution provided then you may please write to our Grievance Redressal Officer and Head Customer Experience.
To write a mail to our Grievance Redressal Officer Click Here
If your concern remains unresolved after having followed the above procedure then you may please approach the Insurance Ombudsman for Redressal. To know who your Insurance Ombudsman is, simply refer to the Ombudsman list.
Company has started operations in November 2017 and there is no unclaimed amount of Policyholders with ageing beyond six months from its due date or settlement date, whichever is earlier, lying with the company.
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